Shipping Policy

Thank you for choosing our stationery collection. We understand that receiving your order promptly and in perfect condition is essential, whether you’re preparing for the school year, restocking your workspace, or gifting a loved one. This Shipping Policy outlines all details related to the delivery of your notebooks, pencil cases, pens, and backpacks, ensuring transparency and clarity throughout your shopping experience.
We offer shipping to most regions worldwide, with dedicated logistics partners to ensure reliable and efficient delivery. Please note that while we strive to reach as many locations as possible, there may be a small number of remote areas where shipping is not available or requires additional processing time. If your location falls into this category, we will notify you via email within 24 hours of your order placement to discuss alternative solutions or process a full refund.
Order processing time typically takes 1-3 business days. This period includes verifying your order details, preparing your items for shipment, and conducting a final quality check to ensure your stationery products are in pristine condition before they leave our warehouse. During peak seasons, such as back-to-school periods, holiday seasons, or promotional events, processing time may extend to 3-5 business days due to increased order volume. We recommend placing your orders in advance during these times to ensure timely delivery.
Once your order has been processed and shipped, delivery times will vary depending on your location and the shipping method selected: - Standard Shipping: Delivery typically takes 5-10 business days for domestic orders and 10-20 business days for international orders. This option offers a balance of affordability and reliability, ideal for non-urgent orders. - Express Shipping: For faster delivery, express shipping is available for most locations, with delivery times ranging from 2-5 business days for domestic orders and 5-10 business days for international orders. Please note that express shipping may not be available in all regions, and additional fees will apply.
Shipping fees are calculated based on your shipping location, order weight, and selected shipping method. You can view the exact shipping cost before completing your purchase by entering your shipping address in the checkout process. We occasionally offer free standard shipping promotions for orders that meet a minimum purchase threshold; details of these promotions will be clearly displayed on our website during their validity period.
We take great care in packaging your stationery to prevent damage during transit. Notebooks are protected with rigid cardboard inserts to avoid bending, while pens and pencil cases are wrapped in bubble wrap or tissue paper to prevent scratches. Backpacks are packed in durable polybags or boxes to maintain their shape and protect against dirt or moisture. Despite our best efforts, if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and the original packaging. We will review your claim promptly and arrange for a replacement or full refund at no additional cost to you.
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery through our website or the logistics partner’s tracking portal. Please allow 24-48 hours for the tracking information to update after receiving the confirmation email, as it may take some time for the logistics partner to scan and process the package.
For international orders, please be aware that you may be responsible for paying customs duties, taxes, or other import fees imposed by your country’s customs authorities. These fees are not included in the product price or shipping cost and are determined by your local customs regulations. We are not liable for any delays caused by customs inspections or the payment of these fees. We recommend checking with your local customs office for more information on potential fees before placing an international order.
If you need to change your shipping address or cancel your order, please contact us immediately. We can only accommodate address changes or order cancellations if your order has not yet been processed and shipped. Once the order has left our warehouse, we will be unable to modify the shipping details, and you may need to contact the logistics partner directly or initiate a return process after receiving the package.
Our team is committed to ensuring a smooth shipping experience for every customer. If you have any questions or concerns about your order’s delivery, please refer to the tracking information first. If you require further assistance, our customer support team is here to help. Thank you for your understanding and trust in our stationery products and services.